MemberInsight integrates with your club management software and uses member interactions to automatically send surveys.
You will always have the ability to create custom multi question surveys and send them whenever you want.
Set a minimum time between surveys to help keep your members engaged and more likely to respond.
Not only do we give you the ability to send surveys, we also give you the tools necessary to turn your member feedback into action while providing accountability.
After awareness comes action. Unhappy members will be automatically added into a To Do List so management knows who to follow up with.
Management can assign follow up tasks to specific staff at the club, and will receive a daily summary that details all follow up notes.
It always helps to see the whole picture. MemberInsight tracks all communication between your staff and members, which helps hold your staff accountable.
Use department specific surveys to compare and contrast different areas at your club, helping you discover where you have room for improvement.
MemberInsight allows you to see how your Net Promoter Score stacks up against other clubs who have the same club type (City, Yacht, Golf, etc.), are in your area, and have a similar membership size.